Posts Tagged ‘issues with maid’

PostHeaderIcon Advice on a case that went really wrong

My sympathy to this reader. I hope it doesn’t happen to anyone. If you meet an irresponsible agency, you’re really in for a tough time…

Hi,

I would really need some advise based on my current plight. I newly employed a maid, as I’m due to deliver in a few weeks time and have a 2 yr old toddler. I took an Indian maid of 3 yrs experience from a certain agency. After paying the full amount to the agency including 2 months of the maids salary upfront, It took almost 1.5 months for the maid to arrive although i was promised that it will only take 3 weeks at most. And that too after i made numerous calls to the agency to expedite on it. They told me that the maid child was sick and hence the delay. And when she finally arrived to spore she came to my house the very next day to commence work. She had a handphone with her.

I learned for her that she had paid the agency her 2 months salary of $800 for her flight and the agency fees. On her 1st day at work She was using her hand phone and was making calls without asking my permission when she hasnt even completed the task didn’t even She only had to cook for herself and took her dinner by 7.30 pm and went to bed by 9am. She had attitude problem and was choosy in her choice of food. She would rest about 2 hours in the day when she only woke up at 8.30am and wasn’t even given much housework to do. She would talk back at me when I told her how I wanted the job to be done. It was as though I was the employee and she was the boss. I gave up and called the agency while at work on the 5th day itself that I wanted a replacement maid. She told me that I would need to pay 1 month of salary for the. We maid and insurance money. On top of that I had to pay lodging of $25 per day for this maid untilHi,

I would really need some advise based on my current plight. I newly employed a maid, as I’m due to deliver in a few weeks time and have a 2 yr old toddler. I went through this maid agency and was given the biodata of an Indian maid with 3 yrs experience. After paying the full amount to the agency including 2 months of the maids salary upfront, It took almost 1.5 months for the maid to arrive although i was promised that it will only take 3 weeks at most. And that too after i made numerous calls to the agency to expedite on it. They told me that the maid child was sick and hence the delay. And when she finally arrived to spore she came to my house the very next day to commence work. She had a handphone with her.

I learned for her that she had paid the agency her 2 months salary of $800 for her flight and the agency fees. On her 1st day at work She was using her hand phone and was making calls without asking my permission when she hasnt even completed the task didn’t even She had nothing mic she finds a new employer. Later that very day after I came back from work after fetching back my toddler, she ran away as soon as went to bathe my toddler. After 3 hrs later the agency responded to my numerous missed calls and just told me that the maid had gone to her elder sis who is also a maid working here for 15 yrs. I didn’t even know what the maid stole from my house and how she managed to get the money to travel since she told me she didn’t has a single penny. The agency just told me to choose a biodata of another maid which they had emailed to me earlier that morning. They told me not to make any police report too. Since they were closed for the next 4 days and not responsive when I tried to reach at the personal mobile I had no choice but to wait in vain. Hence I did a check on the mom website of the maid’s employment history. To my

Horror I realised that the maid had only worked with her last employer for 10 months and she had switched more than 10 employers each never lasting for more than a month.. I was shocked that the biodata was falsified and I was told that the maid had a very reputable record and had took care of infant with her previous employer. I going down I person to the agency to seek clarifications on this. Till date the agency has not given my contractual paper which I signed and are not transparent. I would like to check on a few things:

1. Do I need to pay the salary upfront since I had already paid the agency 2 months of the salary, where they can just offset the amt from there?

2. I was told to pay the insurance for the new maid, else I would needed to pay the agency fees. Wouldnt there be a a partial refund of the Insurance fees for the runaway maid ?

3. Do I need to pay for the maids lodgings once she ran away on her own as I had intended to keep her till ingot the replacement. I have tillnow paid a total of 2200 to the agency for the package including the 2 months placement fees.

I really hope that you could advise me in this matter as I’m losing sleep over this and skipping meals when Im already due a a couple of weeks time with a very tough pregnancy..Thanks in advance

==== My thoughts ====

Please do not take this as legal advice or “the” way to solve the issue(s). They are for your consideration.

It is really tough to juggle pregnancy and getting a maid at the same time. I’ve had employers with similar issues with other agencies. Try to get your hubby or relative to help. I’ll answer your questions and at the same time provide “best practices” that consumers should have to protect themselves. Hope it’ll help future readers.

1. The maid’s salary paid upfront is generally the maid’s loan. It is supposed to be paid to the agency so that they can pay their overseas training centre or partners. It is also a “confirmation” that you’re employing that particular helper.

2. Generally,you’ll have to pay the insurance of the new maid first. Later on, the refund for the old maid will be given to you after the insurance company has been informed that the old maid is no longer with you. This may take a few weeks or 1-2 months, depending on the process of the company.

3. I don’t think you’ll have to pay for lodgings since the agency is not providing any lodging service. I suppose the previous helper is staying with the sister.

Here are further information that you should know:

1. The MOM has limited the money payable by the helper to the Singapore agency to 2 months of their salary for every 2 years’ of work here. If you’re paying this for the girl, you’re supposed to be able to deduct this from her salary. Whatever the girl pay to the overseas training center is between her and the center.

2. There is also a maid’s loan component which is payable to the overseas center. Again, this is deductible from the helper’s salary, and this money is supposed to be remitted by the Singapore agency to the overseas center. Agencies are not supposed to keep this money and as far as I understand, MOM will be checking the remittances.

3. My feeling is that the agency you’re dealing with is dishonest - they shouldn’t be asking you to pay the agency fee again if you don’t pay the insurance for the new girl. They are 2 separate issues. The insurance has to be paid for the new girl. The agency fee, if they have a guarantee for replacement of the girl, shouldn’t be charged at all for the replacement. That is the normal practice.

4. Since the earlier helper has been with you for only 5 days, the agency should not be asking you to “top up” with another 1 month. Any “top up” should be pro-rated to the time the girl was with you. But, that is only if the replacement helper is from overseas.

5. If the replacement helper is in Singapore, an employment history should be given to you. It was a good thing that you checked. The new girl’s employment history is very bad. I wouldn’t employ her.

6. I don’t know how you chose this agency. But, it is always a good idea to do a little research before engaging an agency. From my experience, whether an agency is “good” or not, is when a case really goes wrong like this case. A responsible agency will make it right no matter what.

Thank you for reading.

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